Reference

Terms That Govern Your 7q7 Account

These terms set out the rules between you and 7q7 when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
7q7 Terms That Govern Your 7q7 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute about your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or the in-account help form — whichever suits you.

Team online

Live Chat

Open the chat widget from any page on 7q7 to speak with a support agent about account terms, payment disputes or eligibility questions.

Email Support

Send a detailed message to our support address for written records of your query — useful for formal disputes or account-closure requests.

Help Form

Use the in-account help form to attach screenshots or transaction references when raising a payment or withdrawal issue under these terms.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are central to how we operate. We apply SSL encryption across all connections, and your bKash, Nagad or Rocket payment details are never stored on our servers — they pass through the wallet provider's own secure channel. Account access requires your registered mobile number and a one-time PIN sent to that number each session.

Data Retention

We keep your account and transaction records for as long as required by applicable law in your region, then delete or anonymise them on a rolling schedule.

Account Verification

Identity checks are carried out before your first withdrawal. You will be asked to confirm your name and mobile number match the wallet account used for deposits.

Access Requests

You can request a copy of the personal data we hold on your account by contacting support in writing. We respond within the timeframe required by applicable law.

Account Closure

To close your account permanently, contact support via live chat or email. Any confirmed balance will be returned to the wallet used for your last deposit.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and your rights under these terms.

You must be of legal age in your jurisdiction and located in a region where we offer services. Eligibility depends on your local law — check before you register.

No. Each person may hold one account only. Duplicate accounts are closed and any balance may be forfeited under our duplicate-account policy.

Check your wallet transaction history first. If the transfer shows as sent but your 7q7 balance has not updated within a reasonable time, contact support with the transaction reference.

Go to the cashier section, select Rocket as your withdrawal method, enter the amount, and confirm with your account PIN. Verification is required before your first withdrawal.

We will always notify you via the account dashboard or email before a change takes effect. Continued use after the effective date means you accept the updated terms.

Contact support in writing through live chat or email. Data requests are handled within the timeframe required by applicable law in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.